43bd Privacy Policy

1. Introduction

43bd ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses the 43bd platform, accessible at 43bd.io. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information in connection with your use of the 43bd website, mobile interface, sportsbook, casino lobby, and all associated services (collectively, the "Platform").

By creating an account on 43bd, by making a deposit, or by continuing to use the Platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy and you consent to the data practices described herein. This Privacy Policy should be read in conjunction with the 43bd Terms & Conditions, which are accessible at 43bd.io/terms-conditions.

We may update this policy from time to time to reflect changes in our operational practices, technology, or applicable legal requirements. The date at the top of this document indicates when the current version took effect. We will notify registered players of material changes via the email address on record.

2. Data We Collect

43bd collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser interactions with the platform, and from third-party service providers involved in payment processing and identity verification.

2.1 Registration Data

When you create a 43bd account, we collect the following information:

• Full legal name (as it appears on your National ID card)
• Date of birth (for age verification — 21+ requirement)
• Email address
• Mobile phone number registered in Bangladesh
• Username and password (password stored in hashed, non-reversible form)
• Preferred currency (Bangladeshi Taka, BDT)

2.2 KYC Verification Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawals, we collect:

• National ID card (NID) number and a scanned or photographed copy of the document
• Selfie or live photograph where enhanced verification is required
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account showing the registered name and number)
• Utility bill or other proof of address, where requested for enhanced due diligence

2.3 Financial Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, we collect:

• Transaction reference numbers
• Payment method type and registered mobile number or account number (last 4 digits only for card payments)
• Transaction amounts in Bangladeshi Taka (৳)
• Timestamps of each transaction (Bangladesh Standard Time, UTC+6)

2.4 Activity and Behavioural Data

We automatically collect the following data as you use the Platform:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section
• Betting history, game play history, and session duration
• Bonus usage and wagering activity
• Login timestamps and session frequency

2.5 Support Communications

When you contact 43bd customer support via live chat or email, we retain a record of the conversation including the content of messages, timestamps, and the resolution outcome. This is used for quality assurance and to ensure continuity of service if you contact us again on the same matter.

3. How We Use Your Data

43bd uses the personal data described above for the following specific purposes:

We do not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or unless required to do so by applicable law or a lawful authority.

4. Legal Basis for Processing

43bd processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, KYC documents, and financial transaction data is necessary to enter into and fulfil our contractual obligations to you under the 43bd Terms & Conditions.
• Legitimate interests: We process activity data, device data, and behavioural data to protect the security and integrity of the Platform, detect fraud, and prevent money laundering. These interests are balanced against your privacy rights and do not override them.
• Consent: Where we send optional promotional communications or use non-essential analytics cookies, we do so on the basis of your consent, which you may withdraw at any time.
• Legal obligation: We retain certain data — including KYC documents and transaction records — because we are required to do so under applicable anti-money laundering and financial crime prevention frameworks.

5. Sharing Your Data

43bd does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below:

5.1 Payment Service Providers

When you make a deposit or withdrawal, relevant transaction data is shared with the payment service provider you have selected (e.g., bKash, Nagad, Rocket, Upay, or the card network). This sharing is strictly limited to the data necessary to process the transaction and is governed by the respective provider's privacy and data security policies.

5.2 Game Providers

When you play casino games provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — your player session data (account identifier, game session data, bet amounts) is shared with the relevant game provider to facilitate game delivery and settle winnings. Personal identification data such as your NID or email address is not transmitted to game providers.

5.3 Identity Verification Partners

We may use trusted third-party identity verification services to assist with the KYC process. These partners process your NID documents and selfie data solely for the purpose of identity verification and are contractually prohibited from using your data for any other purpose.

5.4 Legal and Regulatory Disclosure

43bd may disclose personal data to law enforcement agencies, regulatory authorities, or judicial bodies where we are legally compelled to do so or where such disclosure is reasonably necessary to prevent fraud, money laundering, or serious criminal activity. We will notify you of any such disclosure to the extent we are legally permitted to do so.

5.5 Business Transfers

In the event that 43bd undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy prior to the transfer taking effect.

6. Cookies & Tracking Technologies

43bd uses cookies and similar tracking technologies to deliver, maintain, and improve the Platform. The following categories of cookies are used:

• Essential cookies: Required for basic Platform functionality including login session management, security token validation, and load balancing. These cookies cannot be disabled without affecting core Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, last-visited game category, and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform, which features are most used, and where technical errors occur. This data is aggregated and cannot be used to identify individual players.
• Security cookies: Used to detect unusual login behaviour, bot activity, and potential account takeover attempts. These are essential for Platform security and fraud prevention.

You may disable non-essential cookies via your browser settings. Note that disabling functional cookies may affect your experience on the Platform, and disabling analytics cookies will not prevent you from using any 43bd service.

7. Data Retention

43bd retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following specific retention periods:

• Account and registration data: Retained for the lifetime of your active account, plus a period of 5 years following account closure to meet our anti-money laundering and fraud prevention obligations.
• KYC documents: Retained for a minimum of 5 years following the date of verification, or longer if required by applicable legal obligations.
• Financial transaction records: Retained for a minimum of 5 years following each transaction date.
• Betting and game history: Retained for the lifetime of your active account, plus 2 years following account closure.
• Support communications: Retained for 2 years from the date of the most recent interaction on a given support ticket.
• Analytics data: Retained in anonymised, aggregated form indefinitely; individual-level session data deleted after 13 months.

Once a retention period has expired, personal data is either permanently deleted from our systems or irreversibly anonymised such that it can no longer be linked to an identifiable individual.

8. Data Security

43bd implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive data including NID documents, password hashes, and payment reference data.
• Role-based access controls ensuring that only authorised 43bd staff with a genuine operational need can access personal data, and only to the extent required by their role.
• Regular security audits conducted by independent technical teams to identify and remediate vulnerabilities.
• Intrusion detection systems that monitor for unusual access patterns and automatically flag potential security incidents for investigation.
• Two-factor authentication available for player accounts to reduce the risk of unauthorised login.

While 43bd takes all reasonable and industry-standard precautions to protect your data, no internet-based service can guarantee absolute security. In the event of a data breach that materially affects your personal data, we will notify you as promptly as practicable and take immediate remediation steps.

9. Your Rights

As a 43bd player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected].

• Right of access: You may request a copy of the personal data that 43bd holds about you. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that corrections to KYC-related data require submission of updated supporting documentation.
• Right to erasure: You may request that we delete your personal data. This right is subject to our legal and operational retention obligations — for example, we cannot delete transaction records that we are required to retain for anti-money laundering compliance purposes. Where a full deletion is not possible, we will delete all data that is not subject to a retention obligation and inform you of what remains and why.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances, such as while the accuracy of data you have disputed is being verified.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service if you wish.
• Right to withdraw consent: Where our processing is based on your consent (such as receiving optional promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to our processing of your personal data where that processing is based on our legitimate interests, unless our legitimate interests are overriding or the processing is necessary for legal claims.

10. Children & Minors

43bd is strictly an adult platform. Access to and use of the 43bd Platform is restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, make a deposit, or use any 43bd service.

If 43bd becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated balances will be voided, and the personal data of the minor will be deleted from our systems as promptly as practicable. If you believe that a minor has registered on 43bd, please contact our support team at [email protected] immediately.

11. International Data Transfers

43bd operates as an offshore platform. As a result, your personal data may be stored on and processed by servers located outside Bangladesh. By using the 43bd Platform and accepting this Privacy Policy, you consent to the transfer of your personal data to servers in jurisdictions outside your country of residence, which may have different data protection laws to those in Bangladesh.

In all cases where your data is transferred internationally, 43bd implements appropriate safeguards — including contractual data processing agreements with all third-party service providers — to ensure that your data is treated with a standard of protection consistent with this Privacy Policy regardless of where it is physically processed.

12. Third-Party Links

The 43bd Platform may contain references to or integrations with third-party services, including payment providers (bKash, Nagad, Rocket, Upay, bank partners) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Each of these third parties operates under its own independent privacy policy. 43bd is not responsible for the data practices of any third-party service, and we encourage you to review the privacy policy of any third-party service you use in connection with 43bd.

13. Changes to This Privacy Policy

43bd reserves the right to update or replace this Privacy Policy at any time. Where changes are material — meaning they significantly alter how we collect, use, or share your personal data — we will notify you via the email address registered to your account at least 14 days before the changes take effect. Non-material changes (such as corrections of typographical errors, clarifications of existing practices, or updates to contact details) may be made without advance notice.

The most current version of this Privacy Policy will always be accessible at 43bd.io/privacy-policy. The effective date displayed at the top of this document reflects the version currently in force. Your continued use of the Platform after any updated policy has taken effect constitutes your acceptance of the revised terms.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how 43bd has handled your personal data, please contact our support team using the details below. All privacy-related inquiries are handled in English and are given priority processing.

Email: [email protected]

Live Chat: Available 24 hours a day, 7 days a week via the Platform interface after logging in to your 43bd account.

Response times: Privacy-related email inquiries are addressed within 5 business days (Bangladesh Standard Time, UTC+6). Live chat inquiries regarding account data are typically handled within the same session.